Frequently asked questions

Sydney, the Central Coast and Wollongong: north shore to the south coast, eastern suburbs to the hills and west. If you are on the edge of those areas, ask: we often cover it.

Monday to Friday 7am-9pm and weekends 7am-5pm for standard work, with genuine 24/7 emergency repairs. You can request a quote online any time and we respond within 24 hours.

For emergencies, yes: our 24/7 Emergency Repairs service runs day and night, every day. Standard bookings are usually within a few business days.

Use our capacity calculator for an instant recommendation, or send us photos and room details. As a guide: splits suit single rooms, multi-splits suit a few rooms without roof space, and ducted suits whole homes.

It depends on the system type, capacity, and how involved the installation is: pipe runs, wall types, switchboard work and access all move the price. That is why we quote fixed, per job, by phone or email. Photos of your space get you a sharper price, fast.

Yes. Quotes are genuinely free and no-obligation, given over phone or email. No pressure, no charge to find out what your project costs.

They are. Once we have your details and photos, the price we quote is the price you pay. Any variation would only ever follow your written approval.

Absolutely: our Supply Only service sells genuine, warranty-backed units at sharp trade prices for you or your own installer, with model and sizing advice included.

Yes, our technicians service and repair all major brands, not just the ones we sell. Most common parts are carried on the van for a faster fix.

At least once every 12 months, ideally twice: before summer and before winter. Regular servicing protects your warranty, keeps running costs down and maintains healthy air quality.

First check the filters are clean and the mode and temperature are set correctly. If it is still not cooling, book a repair: it is often a quick fix like a clean, a sensor or low refrigerant. If it is urgent, our emergency line answers 24/7.

General Repairs are booked within a few business days at standard rates. Emergency Repairs run 24/7 with priority dispatch for faults that cannot wait, with a transparent emergency call-out fee.

Fourteen brands across premium and value ranges: Daikin, Mitsubishi Electric, Mitsubishi Heavy Industries, Fujitsu, Panasonic, ActronAir, Samsung, LG, Toshiba, Carrier, Temperzone, Hisense, Rinnai and TCL.

Systems carry the manufacturer warranty: typically 5 years parts and labour, with Carrier ducted at 7 years residential, plus our own workmanship warranty on every installation.

Just call us. Workmanship issues are covered by our warranty, and we handle manufacturer warranty claims on your behalf so you do not have to.

Yes: annual care plans bundle scheduled servicing with priority bookings. Ask us about current plan options when we quote.

Of course. We set up app and voice control on installation and walk you through scheduling and zoning. Our Smart Thermostat service can also upgrade older systems.

Clean filters monthly, service annually, use timers and zoning, and set sensible temperatures: around 24°C cooling and 20°C heating. Every degree past that adds noticeably to running costs.