Privacy Policy
Last updated: 24 May 2026
Schillair (ABN 53 611 453 171) (“we”, “us”, “our”) is committed to protecting the privacy of personal information collected through our website www.schillair.com.au and in the course of providing air conditioning installation, repair, and maintenance services across Sydney, NSW.
This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable state and territory legislation.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and residential or business address
- Details about your property relevant to air conditioning services (property type, room sizes, floor plans)
- Quote requests, service enquiries, and communications you send us
- Payment and billing information when processing transactions
- Website usage data including IP address, browser type, pages visited, and referring URLs
- Information collected through cookies and analytics tools (Google Analytics 4, Google Tag Manager)
2. How We Collect Information
We collect personal information through:
- Contact forms and quote request forms on our website
- Phone calls and email correspondence
- Service bookings and on-site consultations
- Cookies, web beacons, and analytics tools when you browse our website
- Third-party platforms including Google and Cloudflare
3. Purpose of Collection
We collect and use personal information to:
- Provide, manage, and improve our air conditioning services
- Respond to enquiries and provide quotes
- Process transactions and manage accounts
- Schedule installations, repairs, and maintenance visits
- Send service reminders, updates, and relevant communications
- Comply with legal obligations including licensing and warranty requirements
- Improve our website and marketing activities
4. Disclosure of Information
We may share your personal information with:
- Our employees, contractors, and technicians to deliver services
- Air conditioning manufacturers and suppliers for warranty and product support
- Payment processors for transaction processing
- IT service providers, hosting providers (Linode/Akamai), and website tools (Cloudflare, Google)
- Government bodies or regulators when required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. These include:
- Google Analytics 4: To understand how visitors use our site. Data is processed by Google in accordance with their privacy policy.
- Google Tag Manager: To manage analytics and marketing tags.
- Cloudflare: For security, performance, and bot detection (Turnstile).
- Essential cookies: Required for website functionality including WooCommerce cart and session management.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website is secured with HTTPS encryption and Cloudflare security services. Access to personal information is restricted to authorised personnel only.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records may be retained for warranty and compliance purposes in accordance with Australian consumer law requirements.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint about our handling of your personal information
9. Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
For privacy-related enquiries or requests, please contact us:
- Phone: 1300 300 302
- Email: [email protected]
- Website: www.schillair.com.au/contact-us
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
